Who we are

Fly Easy Tours is a travel agency that provides comprehensive travel services to our website visitors and customers. We are committed to protecting your privacy and ensuring the security of your personal information.

This privacy notice has been updated to reflect GDPR (the General Data Protection Regulation), which was enacted on the 25th of May 2018.

Comments

When visitors leave comments on our website, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.” 24-hour emergency assistance ” we provided.

Media

If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

Our website uses cookies to enhance your browsing experience. These are small text files stored on your computer that help us analyse website traffic and customise our services according to your preferences. You can choose to accept or decline cookies through your browser settings.

Embedded Content from Other Websites

Articles on our website may include embedded content (e.g., videos, images, articles, etc.) from other websites. Embedded content from other websites behaves in the same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with the embedded content.

When we collect personal information about you

We collect personal information about you whenever you make a booking or otherwise interact with us in person or via telephone, our websites, email, or other contact methods. 

The types of personal data we collect

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

(A) Identity Data

This includes data relating specifically to your identity, such as your first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, gender and passport details.

(B) Contact Data

This includes data relating to how you may be contacted, such as your billing address, delivery address, email address and telephone numbers, emergency contact details and next of kin contact details.

(C) Financial Data

This includes data relating to your means and methods of payment, such as your bank account details to set up direct debits.

(D) Transaction Data

This includes data relating to the transactions you have carried out with us, such as details about payments to and from you and other details of products and services you have purchased from us.

(E) Technical Data

This includes more technical data that we may obtain when you make use of our website, such as your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

(F) Profile Data

This includes the data that we receive when you create a profile on our website and make use of that profile, such as your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

(G) Usage Data

This includes information about how you use our website, products and services.

(H) Marketing and Communications Data

This includes your preferences in relation to whether or not you want to receive marketing information from us and our third parties and also your communication preferences.

Modes of Collecting Personal Data

The only way we will get any kind of personal data is if you choose to give it to us in the following circumstances:

(a) Direct interaction

When you make an enquiry or quotation request or make a reservation or purchase from our ‘Website’ or through our customer service team – by email(s), letter(s), on the phone or in a physical office. When you register with us, enter in lucky draws/competitions/surveys/feedback, send us queries or register for promotions. When you engage with us in any online or offline event, promotions, page hosted by us on a third party platform or location. Through cookies on our Website

(b) Cookies and other technologies

We receive Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. Please check

cookie policy for further details of the information collected.

(c) Third parties or publicly available sources

We receive Technical Data from analytics providers such as Google.

Your Rights

Under certain circumstances, you have rights under applicable data protection laws in relation to your personal data. It is our policy to respect your rights and we will act promptly and in accordance with any applicable law, rule or regulation relating to the processing of your personal data.

Details of your rights under the General Data Protection Regulation (GDPR) are set out below:

(a) right to be informed about how personal data is used – you have a right to be informed about how we will use and share your personal data. This explanation will be provided to you in a concise, transparent, intelligible and easily accessible format and will be written in clear and plain language;

(b) right to access personal data – you have a right to obtain confirmation of whether we are processing your personal data, access to your personal data and information regarding how your personal data is being used by us;

(c) right to have inaccurate personal data rectified – you have a right to have any inaccurate or incomplete personal data rectified. If we have disclosed the relevant personal data to any third parties, we will take reasonable steps to inform those third parties of the rectification where possible;

(d) right to have personal data erased in certain circumstances – you have a right to request that certain personal data held by us is erased. This is also known as the right to be forgotten. This is not a blanket right to require all personal data to be deleted. We will consider each request carefully in accordance with the requirements of any laws relating to the processing of your personal data;

(e) right to restrict the processing of personal data in certain circumstances – you have a right to block the processing of your personal data in certain circumstances. This right arises if you are disputing the accuracy of personal data, if you have raised an objection to processing, if processing of personal data is unlawful and you oppose erasure and request restriction instead or if the personal data is no longer required by us but you require the personal data to be retained to establish, exercise or defend a legal claim;

(f) right to data portability – in certain circumstances you can request to receive a copy of your personal data in a commonly used electronic format. This right only applies to personal data that you have provided to us (for example by completing a form or providing information through a Website). Information about you that has been gathered by monitoring your behaviour will also be subject to the right to data portability. The right to data portability only applies if the processing is based on your consent or if the personal data must be processed for the performance of a contract and the processing is carried out by automated means (i.e. electronically);

(g) right to object to processing of personal data in certain circumstances, including where personal data is used for marketing purposes – you have a right to object to processing being carried out by us if (i) we are processing personal data based on legitimate interests or for the performance of a task in the public interest (including profiling), (ii) if we are using personal data for direct marketing purposes, or (iii) if information is being processed for scientific or historical research or statistical purposes. You will be informed that you have a right to object at the point of data collection and the right to object will be explicitly brought to your attention and be presented clearly and separately from any other information; and

(h) right not to be subject to automated decisions where the decision produces a legal effect or a similarly significant effect – you have a right not to be subject to a decision which is based on automated processing where the decision will produce a legal effect or a similarly significant effect on you.

Who We Share Your Data With

We may share your personal data with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT support, and marketing agencies. These third parties are contractually bound to handle your data with utmost confidentiality and are prohibited from using it for any other purpose.

How Long We Retain Your Data

We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once your data is no longer needed, we will securely dispose of it.

What Rights You Have Over Your Data

You have the right to access, correct, update, or delete your personal information that we hold. You can also request to receive an exported file of the personal data we have about you. Please contact us using the information provided below to exercise these rights.

Where your data is sent

As a global company, your data may be transferred to and processed in countries outside of your own. We take appropriate measures to ensure that any international transfer of your data complies with applicable data protection laws and regulations.

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, loss, or alteration. We continuously review and enhance our security practices to ensure the confidentiality and integrity of your data.

Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to remove that information from our systems.

For any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at contact@flyeasytours.com or +44 2086 291 616. We will respond to your inquiry as soon as possible.

Note

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Please check this page regularly for any updates.